Customer Service

Founded in 2009 with brand headquarters in Montreal, Canada, PUMP! Underwear combines a sense of sport with fun fashion trends and daring ideas. Being one of the first to implement splatter and graffiti style painting on their underwear, PUMP! loves to keep their demographic open, hoping to appeal to all audiences with their underwear. Though never acknowledging one specific demographic over another, PUMP! Underwear collections generally display a look revolving around youth, fitness and sport.

Thank you for your interest in PUMP!
We gladly accept all potential applications for Wholesale Partners.

Please follow the directions below to apply:

https://forms.wearpump.com/

Best of luck!

If your address was input incorrectly and/or there is missing an apartment number, you must contact us at service@pumpunderwear.com immediately.

If your order is processed and/or shipped by our system, it will be too late to change the shipping information. From here you can follow the below options:

If your order is missing your apartment and/or suite number, we recommend leaving a note at your mailbox or front desk for the mail courier to bring the package to your correct apartment.

If your order has an completely incorrect address, please contact us at service@pumpunderwear.com for further information.

To know the status of your order you can go to your Account, there you can see all your orders, select the order you want to track, there you can see the status of your order and the tracking number.

Click here to see your Account

If you do not have an account with us, you can go to the following link

Click here to track your Order

There you must enter your order number and the email with which you placed your order.

In case you do not know the status of your order you can contact us by email

service@wearpump.com

You can reset your password at the following link: Reset My Password

You will receive a link in your email, if you don’t find our email in your inbox please check your spam.

If you do not receive the email you can contact our customer service team.

Contact Support

In the Cart Page you can find a field to enter your discount code.

Cart Page

Before returning any underwear, please note that we do not accept torn packaging, worn, or any product that does not contain its original tagging or packaging. If your items do not comply with the above, it WILL be refused.

To apply for a return click on the following link

Click Here

CANADA: 

• Canada post expedited – Free on purchases over $50.00 CAD if not $8.00 CAD

USA:

• Tracked Packet USA – Free on purchases over $50.00 USD if not $8.00 USD
• DHL Express 2 to 3 days – $15.00 USD fixed rate

• DHL Worldwide Express – Flat rate of $30 for 1 to 5 pairs, $35 for 5 to 12 pairs and $50 for 12 to 20 pairs. • For international purchases outside the US and Canada. • Ships out of Montreal, Canada. • Two to three-day service to most countries, three to four days for more remote areas.
• DHL Worldwide Express (Australia, NZ, Japan, Hong Kong, Taiwan, Singapore) – Flat rate of $50 for 1 to 5 pairs, $65 for 5 to 12 pairs

EU:

• DHL Worldwide Express – Free on purchases over €45.00 EUR if not €15.00 EUR

UK:

• DHL Worldwide Express – Free on purchases over £40.00 GBP if not £12.00 GBP

Shipping Carries

We have different means of payment so that you can make your purchases easily. Some of the payment methods can be disabled according to different conditions at the time of purchase, such as delivery address.

Canada (Currency $CAD)

United States & International (Currency $USD)

Europe (Currency €EUR)

United Kingdom (Currency £GBP)

PAYPAL & STRIPE