Customer Service


  • DHL Worldwide (5 to 7 days): Orders over £40.00 = Free Shipping

                                                                     Orders Under £40.00 = £12.00


  • DHL Worldwide Express (3 to 5 days): £12.00 Flat rate, trackable service

Keep in mind that due to Covid-19 regulations and customs processes your shipment might take a few more days to arrive, we will do our best to deliver in the provided timeframes, if you have any concern on a shipment delay, feel free to contact us at

Shipping Carries


Thank you for your interest in PUMP!
We gladly accept all potential applications for Wholesale Partners.

Please follow the directions below to apply:

Best of luck!

If your address was input incorrectly and/or there is missing an apartment number, you must contact us at immediately.


If your order is processed and/or shipped by our system, it will be too late to change the shipping information. From here you can follow the below options:


If your order is missing your apartment and/or suite number, we recommend leaving a note at your mailbox or front desk for the mail courier to bring the package to your correct apartment.


If your order has an completely incorrect address, please contact us at for further information.

To know the status of your order you can go to your Account, there you can see all your orders, select the order you want to track, there you can see the status of your order and the tracking number.


Click here to see your Account


If you do not have an account with us, you can go to the following link


Click here to track your Order


There you must enter your order number and the email with which you placed your order.

In case you do not know the status of your order you can contact us by email

You can reset your password at the following link: Reset My Password


You will receive a link in your email, if you don’t find our email in your inbox please check your spam.


If you do not receive the email you can contact our customer service team.

Contact Support

In the Cart Page you can find a field to enter your discount code.


Cart Page


Before returning any underwear, please note that we do not accept torn packaging, worn, or any product that does not contain its original tagging or packaging. If your items do not comply with the above, it WILL be refused.


To apply for a return click on the following link


Click Here


We have different means of payment so that you can make your purchases easily. Some of the payment methods can be disabled according to different conditions at the time of purchase, such as delivery address.


Canada (Currency $CAD)

United States & International (Currency $USD)

Europe (Currency €EUR)

United Kingdom (Currency £GBP)




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